The competency unit title describes the competency in after sales services.

He or she is responsible to carry out after sales service in order to cater any complaint or feedback from customer according company policies and procedure.

The person who is competent shall be able to plan after sales service, liaise with customer and prepare after sales service report

The outcome of this competency is to provide effective support and advice to customers and to coordinate rectification activities on product according to company after sales service policy.